Mayer Sport Store Return Policy
Mayer Sport Store, Calia, VRST, Golf Galaxy, and Field & Stream offer a 90-day return policy on most products. Mayer Sport Store Warehouse and Going, Going, Gone! locations offer a 45-day return policy on most products.
- Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. “Valid Proof(s) of Purchase” include the order number, order confirmation email, original sales receipt, pack slip, or return barcode.
- Returns without a Valid Proof of Purchase must be returned using a valid ID and will receive a store credit for the lowest selling price. Store credit may be used for in-store merchandise purchases only.
- Information regarding return activity and from IDs (if applicable for returns without a Valid Proof of Purchase) will be held in a company-wide database of customer return activity.
- To be eligible for a refund, products must be in a clean and resalable condition. Certain items specified below may not be returned once they have been opened.
- For items excluded from returns, the manufacturer’s contact information may be provided upon request.
- Returns with a gift receipt will be offered a gift card or an even exchange.
- Returns, where a Scorecard Reward or coupon was redeemed, will result in an adjusted refund amount.
- Items requiring repairs should be returned to the manufacturer or an authorized service center.
- The following identification is accepted for returns: U.S. or Canadian Driver’s License, U.S. State ID, U.S. Military ID, or U.S. Passport.
Mayer Sport Store, Calia, VRST, Golf Galaxy, and Field & Stream reserve the right to limit returns or exchanges regardless of proof of purchase.
We are committed to the accuracy of our scanner pricing system. If a customer is charged a higher price at the point of sale for an item advertised by us or displayed in-store at a lower price, the lower price will be honored.
Product Exclusions and Restrictions
- The following items cannot be returned: Firearms, Ammunition, Hunting Bows, Crossbows, Gun Powders, Primers, Rifles/Muzzleloaders, Black Powder, Items Requiring Gasoline or Fuel, Airbeds, Custom and Special Order Items, Autographed Collectibles and Memorabilia, Trading Cards, Yeezy Shoes, and Gift Cards.
- Rapsodo items may only be returned by mail. In-store returns will not be accepted.
- The following items cannot be returned if the package is opened or the factory seal is broken: Football Helmets, Air Beds, Electronic Scooters and Bikes, Face Coverings, Ice Rinks, Portable Lavatories, and Whoop Fitness Trackers.
- Baseball/Softball Bats are only eligible for return if they have not been used.
- Bikes cannot typically be returned. There is a 24-hour bike-sizing/color verification grace period that allows our Athletes additional time to inspect and verify the size and color of the bike. The 24-hour Size/Color Inspection Verification Return Policy is limited to inspecting the bike for size verification and color only – bikes that are used during the 24-hour window or bikes that do not have all original labels and tags cannot be returned. Under the 24-Hour Size/Color Inspection Verification Return Policy:
- Unused bikes purchased and assembled in-store may be eligible for return up to 24 hours after purchase.
- Unused bikes purchased via Curbside Pick Up or Buy Online, Pickup In-Store Pickup programs, and assembled in-store may be eligible for return up to 24 hours after pickup.
- Unused bikes that are shipped to home and assembled in-store may be eligible for return up to 24 hours after pickup.
- Unused bikes that are shipped to home and not assembled and still in the box may be eligible for return up to 24 hours after delivery.
- There is a 30-day return policy on all opened Hyperice and Theragun products, excluding refurbished products.
- All Yeezy shoe sales are final; no returns or exchanges will be accepted.
- Pre-owned items, demo items, refurbished items, and Nike Adapt Shoes may be exchanged in the same conditions they were sold within seven (7) days of purchase with a valid proof of purchase (order number, order confirmation email, an original sale receipt, or pack slip or return barcode). All exchanges are subject to approval.
- Electronics must be returned in the original packaging with all accompanying manuals, parts, and accessories.
- Certain returns will be handled under the manufacturer’s warranty or return policy.
Returns can be made in the following ways:
You may return your items in-store or via contactless curbside return at selected Mayer Sport Store partner locations with a Valid Proof of Purchase. At this time, we can only accept curbside returns for purchases that were made with a debit or credit card (no cash or gift cards).
Please place the items you are returning in the trunk of your vehicle.
Keep your proof of purchase with you.
After arriving at the store, call us at +1 (720) 515 6469 and let us know you have arrived.
Please read to us your receipt or order number, and we will come to your vehicle.
In order to have a contactless experience, please stay in your vehicle. We will pick up your item from your trunk.
When the return is complete, we will be happy to provide an e-receipt for your convenience.
Return your online purchase through the mail or in-store with free returns on most purchases (see Product Exclusions and Restrictions).
To make a return through the mail, email us via: returns@mayersport.store and your subject should be “Return Through Mail”.
To return an online purchase in-store, email us via: returns@mayersport.store and your subject should be “Return In-Store”. Submit your online order number and billing zip code for proof of purchase barcode. You can also use any other Valid Proof of Purchase as proof of purchase for an in-store return.
To return an online purchase via contactless curbside return, please follow the directions above for returning an online purchase in-store.
Items you purchase in-store can be returned at any open Mayer Sport Store partner location or via contactless curbside return. Just bring your valid proof of purchase (original sales receipt), as well as the credit card or gift card used to purchase.
If you no longer have a valid proof of purchase, contact our Customer Service team by phone at +1 (720) 515 6469 or through Chat to have a copy of your receipt sent to you, if available.
Returns without valid proof of purchase will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a companywide database of customer return activity. At this time, in-store purchases cannot be returned by mail.
FAQ
General Policy Questions:
- You can bring both online and in-store purchases to any Mayer Sport Store partner location to be exchanged. Online-only products are not eligible for exchange. We will honor the original purchase price with the exchange.
- To exchange an online item without visiting a store, simply return the original item by mail, and then contact our Customer Service team at+1 (720) 515 6469. We can place a new order for you that honors the original purchase price.
- If you return your item in-store, it can take up to 14 business days to process the refund to your original form of payment. If it has been more than 14 days, you should first reach out to your financial institution regarding the credit. After speaking with your financial institution, if you still have questions, please contact our Customer Service department at +1 (720) 515 6469.
- If you return your online order via mail, it usually takes 2-3 weeks from Mayer’s receiving your return for a credit to be issued. Refunds will be provided to the original form of payment for the purchase price of the item, including sales tax.
- If you lost or did not receive a packing slip and want to return an online purchase, send us your confirmation number and billing zip code via returns@mayersport.store.
- If you no longer have your receipt from an in-store purchase, please contact our Customer Service team either by phone at +1 (720) 515 6469 or Chat. Our agents are happy to assist you by sending you a copy of your receipt, if available.
- Returns without an original sales receipt or pack slip will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a company-wide database of customer return activity.
- You can also use the tracking number provided on your return label and enter it on the shipping carrier site.
- The applicable policy depends on the item being returned.
- The following items cannot be returned if the package is opened or the factory seal is broken: Football Helmets, Air Beds, Electronic Scooters and Bikes, Face Coverings, Ice Rinks and Portable Lavatories.
- Electronics must be returned in the original packaging and with all accompanying manuals, parts, and accessories.
- There is a 30-day return policy on all opened Hyperice and Theragun products, excluding refurbished products.
- Pre-owned items, demo items, refurbished items, and Nike Adapt shoes may be exchanged in the same condition as they were sold within seven (7) days of purchase with the original sales receipt. All exchanges are subject to approval.
- For other items, we may accept returns for items that are clean and in good condition, even if they have been opened, tried on, or tested.
- If you paid for your order with a gift card or e-gift card, the return will be refunded back to the original gift card or e-gift card you used. If you no longer have this gift card or e-gift card, please contact our Customer Service department at +1 (720) 515 6469. We will send you a new gift card in the amount of your refund.
- We will accept damaged item returns either online or in-store within the 90-day return policy.
- Bikes cannot, typically, be returned. There is a 24-hour bike-sizing/color verification grace period that allows our Athletes additional time to inspect and verify the size and color of the bike. The 24-hour Size/Color Inspection Verification Return Policy is limited to inspecting the bike for size verification and color only – bikes that are used during the 24-hour window or bikes that do not have all original labels and tags cannot be returned. Under the 24-Hour Size/Color Inspection Verification Return Policy:
- Unused bikes purchased and assembled in-store may be eligible for return up to 24 hours after purchase.
- Unused bikes purchased via Curbside Pick Up or Buy Online, Pickup In-Store Pickup programs and assembled in-store may be eligible for return up to 24 hours after pickup.
- Unused bikes that are shipped to home and assembled in-store may be eligible for return up to 24 hours after pickup.
- Unused bikes that are shipped to home and not assembled and still in the box may be eligible for return up to 24 hours after delivery.
Shipping
- If your preference is not to use a provided label, you can also simply address the package using the information below and pay for the return shipping with a mail service of your choice. To mail in your return:
- Repackage items in original packaging, including all paperwork, parts and accessories
- Remove all extra labels from previous shipping on the outside of the box
- Complete the Return Reason Form on the packing slip and enclose in the box
- Apply the return label to the outside of the box OR address the box to:
mayersport.storeReturns DepartmentREVERE ST Denver,CO 80011,United States
- Send your package via the shipping service noted on your return label. If you are not using your provided return label, send it through the mail service of your choice*.
- Keep the tracking number provided when using the shipping service of your choice and track via their website.
* Return Shipping charges must be paid. DSG does not accept packages sent as Cash On Delivery (C.O.D.).
- Oversized/overweight items require a little more coordination than a standard-sized item, but with a little help from our Customer Service department, we’ll get your oversized item picked up in no time. Simply call Customer Service at +1 (720) 515 6469 to arrange the carrier pick up of your item. Make sure to repackage items with all paperwork, parts, and accessories and place the item at the front door for the driver. Please note that you may be responsible for the return shipping cost of your item.
